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Q&A

Most common questions about our services

Do I have access to someone for help/support if I have questions?

Yes. By subscribing to the annual maintenance contract, in addition to benefiting from help directly in the software, from the new annual version of the software as well as ensuring the maintenance and compatibility of the systems over the years, our technical team is at available to support you in case of need. By telephone, by email and by remote control of your workstation, our technicians and programmers are able to provide you with the necessary support and thus guarantee the efficiency of your operations.

Can the weighing software control multiple scales on the same operating site?

Weighing software can control up to 4 scales on the same operating site. Indeed, it is not uncommon in companies where the volume of transactions is high to see up to 4 scales on the same site. A single scale attendant can therefore have total control over weighing operations from his workstation. However, it is important to mention that two or more attendants can also control the different scales, either all the scales or each their own scale(s).

I have a site located in a place that does not have internet. Can I still use the software there?

Don't worry, our entirely Quebec software adapts to the reality of the vast expanse of Quebec territory. It is certainly possible to use the weighing software without being connected to the Internet. Different options can be put in place to possibly transfer data to administrative offices. Internet or not, software will allow you to increase the efficiency and profitability of your daily operations.

I have multiple operations sites, can I access data from all my sites from my office at head office?

Although we offer weighing software, the complete Sigmasys software suite allows you to go much further. The software suite makes it possible to precisely manage operations linked to the transit of materials. It is therefore essential to be able to easily and quickly access entire company data. The Sigmasys software suite allows centralized access to data from administrative offices. Data from all operating sites equipped with Sigmasys weighing software can therefore be consulted in real time. The exchange of data is two-way, which means that the creation or modification of contracts, customers, vehicles and price lists, to name just these elements, can be done from the administrative offices and immediately available at different operating sites. The operational gains are major and allow each human resource to concentrate on their value-added tasks for the company.

I have accounting software, ERP and other internal software. Is it possible to interconnect your software with my internal systems?

Among the different options (optional modules) of our Sigmasys software suite, we have several "data exchange gateways" with several existing software, such as accounting and ERP software. Huge time saving and elimination of chances of errors caused by data transcription; hello savings! If we do not have an existing gateway with the system(s) you are using, our team of analysts and programmers will get to work to properly define and carry out the developments necessary for the exchange of data required as part of your operations and your administrative needs. We have the experience, skills and tools necessary to connect any of the systems provided that those systems also allow us to do so. Contact us to discuss further.

I have a site located in a place that does not have internet. Can I still use the software there?

Don't worry, our entirely Quebec software adapts to the reality of the vast expanse of Quebec territory. It is certainly possible to use the weighing software without being connected to the Internet. Different options can be put in place to possibly transfer data to administrative offices. Internet or not, software will allow you to increase the efficiency and profitability of your daily operations.